PARTS PIT STOP FAQ
Are the parts I’m ordering in stock?
Unfortunately, our website does not reflect our inventory. Most orders are shipped within 1-3 business days and received by you in 5-7 business days. We would be happy to check our inventory or check lead time from the manufacturer for you! Please contact us via email, chat or phone.
Where are you located?
We are in Grand Rapids, Michigan!
Do you drop ship?
We do not drop ship. Manufacturers require all parts be sent to our dealership.
Can I expedite my order?
We do not offer expedited shipping through our website because some parts on your order may have to be special ordered and take 1-3 business days to arrive. If there is a certain part you need quickly, please contact us and we can check our inventory for you!
Why are there different quantities listed for parts on the diagrams?
The quantity listed on the diagram designates how many of that part are on the machine.
How do I know what is the right and left side?
The right and left side for any part will be as you are sitting on the machine.
Do you ship internationally?
We do ship internationally. Once all the items needed have been added to the shopping cart, you can select "Pay Securely Now". From there you can enter the billing/shipping information, and a shipping quote will be given for the order.
*At this time, we cannot ship any BRP products outside of the US.
HOW DO I KNOW IF I AM ORDERING THE CORRECT PARTS?
If you're not completely sure the part you’re looking up is correct for your machine, contact our Support Team for assistance. A wrong part delivery can be very frustrating, so we understand the importance of clarity when ordering. To verify fitment, it is important that you include the VIN or serial number for the machine you are working on to provide accuracy.
How do I know what model I have?
We will need to run the VIN for your machine to determine your model. The VIN will be 17 characters and should be stamped into the frame of the machine. For Honda generators, the serial number will be four letters followed by seven numbers.
How do I return a part?
A return form will need to be filled out on our website. Once that has been filled out, instructions for your return will be emailed to you. Find Return Form Here.
Why was my credit card declined?
Invalid Address: we are required to ship to the billing address associated with your financial institution. If you are unsure of your billing address, please contact your bank or credit card company prior to placing your order to avoid any issues.
CCV2 Mismatch: The three-digit code on the back of the card was entered incorrectly. If using an American Express, it will be a four-digit code on the front.
Decline 005: The order was declined by your bank or credit card company. We do not receive any further information on the reason for the decline, so we advise calling your financial institution if you receive this code.
StILL HAVING ISSUES WITH YOUR CREDIT CARD OR SHIPPING/BILLING ADDRESS?
Call us at 866-601-3827 and we most likely can process your order for you. By default, our cart system needs specific fields filled to complete a successful transaction.
My order says it was declined but I am still showing pending charges on my account.
If the order was declined, the charge will show pending on your account. The pending amount will fall off within 2-7 business days, depending on your financial institution's specific processing times. Unfortunately, we have no control over their processing times.